Shipping & Returns
Orders ship Monday through Saturday to provide the fastest delivery time possible. You will receive a shipment notification email with a tracking number as soon as your package ships. Do not hesitate to contact us with questions about your order status. Orders placed by 2 pm EST Mon.-Fri. ship the following day, excluding holidays
There are occasions often during sales events that we require an additional 2 days for processing because we are hand making more inventory to meet the demand created by orders.
Summer Shipping- EmGe Naturals does not use synthetic preservatives, which means if your package is left outside during high temperature days your products may melt. For best results bring the product indoors, stand in the proper position and allow the product to reach room temperature before using.
Free Standard Shipping- is available on all order of $40.00 or more. Available to delivery addresses within the US and territories, PO Boxes and Rural Routes via USPS First Class Mail. Arrives in 5-7 business days.
Standard Shipping- Arrives in 5-7 business days.
Standard shipping is available for orders with delivery addresses within the US and territories, PO Boxes and Rural Routes via USPS First Class Mail. Orders shipped to an APO/FPO/DPO address will arrive within 5 weeks.
Priority Shipping- Arrives in 1-3 business days *
Priority Shipping is available for orders with delivery addresses within the US and territories, PO Boxes and Rural Routes via USPS.
Orders ship Monday through Saturday to provide the fastest delivery time possible. You will get a shipment notification email with a tracking number as soon as your package ships. Do not hesitate to contact us with questions about your order status.
**Shipping outside of the contiguous United States may take longer.
Our Love It Guarantee
Our plant-based blends of shea butter, aloe vera, botanical and essential oils feed the skin with all of the goodness nature has to offer. EmGe Naturals provides skin nourishing results–all without the use of toxic synthetic chemicals. We're so confident in our products, that we offer a full 30 day, no questions asked guarantee! If you don't love it, then you don't pay!
And we're proud to say that we rarely get returns. Our 30 Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our products.
Simply return the unused portion in the original packaging within 30 days of your purchase and we will refund your product purchase price.
*All promotional offers are final and non-refundable.**
(Example promotional offers include: BOGO/Buy one get one, and deep discounted offers of 25% off or more)
*Shipping your product(s) back to us is solely at your expense.
*Original shipping charges, that you paid at time of purchase, are also non-refundable.
If you decide to return your qualifying EmGe Naturals product(s) Please follow the simple steps below:
1). Email us at firstname.lastname@example.org to let us know that you would like a refund and please share with us why you are returning the product.
2). Mail your qualifying order back to us at the address below.
109 Chadwick Dr.
Lynchburg, VA 24502
*Please include your original EmGe Naturals Order number inside of your return
3). You must provide us with a tracking number for your return. Without a tracking number, we are not able to guarantee your return & refund.
4). Once we receive your return, we will then process your refund, which will then take 7-10 business days to be reflected on your account. This delay is due to bank processing.
5). We will also send you an email to confirm that we have received your return and processed your refund.
** We do not offer exchanges **