Returns & Exchanges
The EmGe Guarantee
EmGe Naturals provides skin nourishing results from plant-based blends of shea butter, aloe vera, botanical, super foods and essential oils that feed the skin with all of the goodness nature has to offer.
Each order purchased directly from EmGe Naturals comes with a 100% satisfaction guarantee. If you don’t love the EmGe Naturals products you ordered, we’ll take care of you.
- We offer full refunds up to 30 days from the date of purchase. *
- After 30 days, we can do a refund as store credit.
- Swaps are always free (less shipping costs or any price difference).
*All BOGO/Buy one get one sales, and deep discounted offers of 30% off or more are final.
*Shipping your product(s) back to us is solely at your expense.
*Original shipping charges, that you paid at time of purchase, are also non-refundable.
If you decide to return your qualifying EmGe Naturals product(s) Please follow the simple steps below:
1). Email us at firstname.lastname@example.org to let us know that you would like a refund and please share with us why you are returning the product.
2). Mail your qualifying order back to us at the address below.
109 Chadwick Dr.
Lynchburg, VA 24502
*Please include your original EmGe Naturals Order number inside of your return
3). You must provide us with a tracking number for your return. Without a tracking number, we are not able to guarantee your return & refund.
4). Once we receive your return, we will then process your refund, which will then take 7-10 business days to be reflected on your account. This delay is due to bank processing.
5). We will also send you an email to confirm that we have received your return and processed your refund.