Returns

 

Our Love It Guarantee

Our plant-based blends of shea butter, aloe vera, botanical and essential oils feed the skin with all of the goodness nature has to offer. EmGe Naturals provides skin nourishing results–all without the use of toxic synthetic chemicals. We're so confident in our products, that we offer a full 30 day, no questions asked guarantee! If you don't love it, then you don't pay! 

And we're proud to say that we rarely get returns.  Our 30 Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our products. 

Simply return the unused portion in the original packaging within 30 days of your purchase and we will refund your product purchase price.

*All promotional offers are final and non-refundable.**

(Example promotional offers include: BOGO/Buy one get one, and deep discounted offers of 25% off or more)

*Shipping your product(s) back to us is solely at your expense.

*Original shipping charges, that you paid at time of purchase, are non-refundable.

To exchange your qualifying EmGe Naturals product(s) Simply follow these steps:

1). Email us at help@emgenaturals.com to let us know that you would like to exchange and please share with us why you are exchanging the product.

2). Mail your qualifying order back to us at the address below.

EmGe Naturals
109 Chadwick Dr.
Lynchburg, VA 24502

*Please include your original EmGe Naturals Order number inside of your return

3). You must provide us with a tracking number for your return. Without a tracking number, we are not able to guarantee your exchange.

4). Once we receive your return, we will ship your exchange within 5 business days.

5). We will send you an email with your exchange tracking information.

If you decide to return your qualifying EmGe Naturals product(s) Please follow the simple steps below:

1). Email us at help@emgenaturals.com to let us know that you would like a refund and please share with us why you are returning the product.

2). Mail your qualifying order back to us at the address below.

EmGe Naturals
109 Chadwick Dr.
Lynchburg, VA 24502

*Please include your original EmGe Naturals Order number inside of your return

3). You must provide us with a tracking number for your return. Without a tracking number, we are not able to guarantee your return & refund.

4). Once we receive your return, we will then process your refund, which will then take 7-10 business days to be reflected on your account. This delay is due to bank processing.

5). We will also send you an email to confirm that we have received your return and processed your refund.